NEW! All student mail and package inquiries should now be requested through the new ServiceNow form. The previously used email address (packageandmailservices@ug2.com) is no longer active.

Stanford
Mail & Package Services

Policies

Package Center Policies:

  1. Packages on a shelf in the centers: These are held for 9 days. After that, any unclaimed packages will be returned to the sender.
  2. Packages in a locker: These are held for 2 days. If not picked up within that time, the package will be transferred to a shelf in the center(s) and kept for 7 more days. After that, the package will be returned to the sender.
  3. Perishable items: All perishable items will not be refrigerated, outside of the ice and or cooling method they are shipped with. Students will be notified that the package has perishable written on it and to pick up ASAP. After 3 days the perishable package(s) will be disposed of if it was not picked up. No holds or extensions for perishable packages.
  4. Medication: Medications are held until the student picks them up and they will be refrigerated as required.  
  5. Other Deliveries: Flowers and food, (Door Dash, Uber Eats, etc) will not be processed or held in the package centers. Any such deliveries will be marked as "not accepted" and returned by the center employees. Students need to treat flowers like a Door Dash delivery and have them sent directly to the address of the recipient.