FAQs on Student Mail and Packages

Both package centers remain open with their regular hours during the summer. For more information regarding package center hours, please refer to this page for TPC and this page for EVPC.

Tresidder Package Center is the designated package center for students in undergraduate residences. 

Escondido Village Package Center is the designated package center for students in graduate residences.

Packages are held at the designated package centers for a total of 9 days. 

Packages placed in lockers will be there for up to 5 days, then they will be held at the designated package center for 4 days (for a total of 9 days).

Packages not collected within 9 days will be returned to sender.

If you are planning to be away from campus for more than nine days, we recommend that you use the "Forwarding Preferences" option in your student portal to have a trusted person pick up your package due to the limited capacity to hold packages at the package centers.

We are closed for all Stanford holidays including July 4th for Independence Day.

For more information on addressing packages, please refer to this page for TPC and this page for EVPC.

During peak times, processing times may vary due to package volume. However, specified priority packages will still be processed with the maximum urgency possible.

Stanford Mail and Package Services targets the following processing times at both package centers:

• regular package = 24 hours
• priority package or mail = same day processing
• USPS mail = 24 hours

Graduate students (except EVGR residents) can request mail forwarding with the USPS. To request your first class United State Postal Service (USPS) flat mail and packages be forwarded to another domestic US address, please navigate to this portal: https://form.jotform.com/213095632888163.

• First class and priority mail will be forwarded for 60 days after you move. Packages and items from other carriers, such as UPS, FedEx, DHL, Amazon, etc., will not be forwarded. Please assign a proxy to collect any of these items, or they will be returned to the sender or discarded.
• If you have moved from one EVGR unit to another EVGR unit, please alert the senders of your new address/new apartment number to avoid mail delays or missing mail. Our package centers will NOT forward mail from one EVGR location to another EVGR location.

Please submit a help ticket in our ServiceNow form (SUNet ID login required) here.

Information can be found visiting the Federal Trade Commission: https://www.consumer.ftc.gov/articles/how-stop-junk-mail

The spouse/partner name listed on your Stanford Housing Agreement is automatically populated into our Mail and Package System. For partners and spouses living on campus, please contact the housing service center here to update your information with R&DE to receive notifications.

You can make that option by clicking on the "Lower Locker" box here: https://rdeapp.stanford.edu/StudentPortal/PackageDeliveryContactInfo

Most delivery concerns for USPS flat mail are due to misaddressed mail. It is vital to include your full accurate residential address with all mandatory fields (suite #, apt # and letter) in your mailing address to avoid delays in deliveries, lost mail, or having your mail returned to sender. To learn how to properly address your mail and packages, visit this page for TPC and this page for EVPC.

USPS will alert a student that their mail or package with a tracking number has been delivered when it arrives at a local USPS Post Office location. Please expect ~2 days for your parcel to be transported, processed, and delivered to the centers on campus. Once your mail or package has been processed, you will receive a notification that it is ready for pick up. 

The Stanford Warehouse is open Monday - Friday from 8am to 5pm. We highly recommend adding this to your delivery instructions.

Our campus is not set up for the use of OTP for package deliveries. Follow the steps below to disable Two-Step Verification (OTP):

1. Log in: to your Amazon account.
2. Go to Your Account.
3. Select Login & security.
4. Next to Two-Step Verification (2SV), click Disable.
5. Enter the code: sent to your phone or generated by your authenticator app.
6. Select Verify code.

Medication that is NOT critical, time sensitive, or temperature sensitive and that does not require special treatment – could be sent to the warehouse as well.

Medication that is critical, the Vaden health care center does not recommend sending that to campus via mail. They recommend that you send your prescriptions to the Walgreens at Vaden or a local pharmacy for pickup.