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Community-Centric Customer Service

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The LBRE Community Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university’s academic mission, as well as preserving and enhancing Stanford’s 8,100 acres, and pride ourselves on supporting the teaching and research of the university as “Caretakers of a Legacy."

As Stanford's Mail and Package Services team, we uphold a core value that places paramount importance on fostering a sense of community and delivering exceptional customer service. We understand that our role extends far beyond merely handling packages; we are integral to the fabric of the Stanford community, contributing to its efficiency, connectivity, and overall well-being.

Our commitment to community-centric customer service is rooted in the belief that every interaction is an opportunity to strengthen bonds, build trust, and enhance the Stanford experience for all members. Whether we're assisting a faculty member, supporting a student, or collaborating with university departments, our approach remains steadfastly centered on empathy, responsiveness, and reliability.

We recognize that the diverse needs of our community require personalized attention and innovative solutions. As such, we will continually strive to exceed expectations by tailoring our services to meet the unique requirements of each individual and department. Whether it's implementing new technologies to streamline processes, offering convenient delivery options, or providing timely assistance, we are dedicated to enhancing the convenience and efficiency of mail and package services across the university.

Moreover, we view our role as not just a service provider but also as a partner in supporting the broader goals and initiatives of Stanford University. By actively engaging with university stakeholders, seeking feedback, and adapting to evolving needs, we aim to contribute positively to the university's mission of fostering excellence in research, education, and community engagement.

In essence, our commitment to community-centric customer service is a reflection of our dedication to supporting the Stanford community in all its endeavors. Through our unwavering focus on integrity, collaboration, and customer satisfaction, we endeavor to be more than just a mail and package team – we aspire to be trusted allies, integral to the fabric of Stanford's vibrant and dynamic community.